Workflow / Post-discharge
Discharge should not become an unowned gap.
Rely reaches eligible patients, works permitted nonclinical barriers to a documented disposition, and routes clinical questions to an accepting licensed owner.
One call creates separate clinical and practical work.
A clinical question and a practical barrier can arrive together. They leave the call as separate cases, with separate accepting owners and separate dispositions.
- 01Discharge follow-up
- 02Clinical question
- 03Licensed owner accepts
- 04Practical barrier
- 05Rely navigator accepts
- 06Both dispositions reconciled
The acceptance seals mean an owner accepted the work. They do not claim a clinical resolution or patient outcome.
One post-discharge call creates two separately owned threads. A clinical question stops the agent and goes to a licensed owner who accepts it. A wheelchair-access barrier goes to a navigator who arranges an accessible ride. The source record is reconciled only after both threads reach a documented disposition.
Rely handles nonclinical barriers; your licensed team handles clinical decisions.
Rely can work transportation, scheduling where permitted, and other nonclinical barriers. Symptoms, medication questions, clinical interpretation, and decisions about care stay with your licensed team. A handoff remains open until that owner accepts it. Escalation alone is not closure.
- Attempted: dated trigger, channel and outcome.
- Owned: accepted by the appropriate navigator, customer team or licensed clinician.
- Disposed: completed, closed with a defined reason, or accepted handoff, then reconciled against the source record.
Bring one discharge population.
Bring the team that works it today. We will map eligibility, barriers, owners and reconciliation, then clear required recording, disclosure, quiet-hours, clinical-stop and escalation rules before launch.