AI voice agent
Executes tested, repeatable actions inside the approved workflow and stops at configured boundaries.
How Rely works
See who handles each part of the case.
The agent performs approved routine steps; Rely navigators may accept permitted nonclinical exceptions; your licensed team retains clinical decisions.
Rely navigator work is nonclinical and scope-bound. Diagnosis, treatment, medication decisions and urgent safety response stay with your designated licensed team.
See when work moves from the agent to a navigator or licensed team.
The customer defines the lane. AI and people operate different parts of it.
- 01Customer defines
- 02Agent executes routine work
- 03Navigator accepts exceptions
- 04Licensed team accepts clinical work
- 05Source record reconciled
Automation never inherits clinical authority.
See when work moves from the agent to a navigator or licensed team. The customer defines the lane. AI and people operate different parts of it. The diagram shows Customer defines, Agent executes routine work, Navigator accepts exceptions, Licensed team accepts clinical work, Source record reconciled. Automation never inherits clinical authority.
Three owners, one visible path
Rely navigator
When included in scope, accepts permitted nonclinical exceptions that need human judgment.
Your licensed team
Retains diagnosis, treatment, medication decisions, clinical interpretation, and urgent safety response.
Returned work
Each case returns with an owner and disposition.
The record shows what happened, what remains, and who accepted the next action.
Go deeper
Inspect the layer you own
Each page answers a different diligence question.
Bring one transition.
We will map the work, owners, measures, and clearance gates with your team.