Rely Health’s Specialty Care Navigation Program utilizes a technology suite which enables 10-15x outreach capabilities. This enables EVERY patient to receive continuous communication and navigation.
Personalized messaging for each step in the care journey including:
Pre-registration & Appointment reminders
Scheduling assistance, care coordination and confirmation
Confirming Order Execution - Pharmacy, DME,Therapy, etc.
Follow-up Journeys
SMS-Text, Email Reminders, AI voice check-ins
Post-procedure check-ins
Quality, NPS, PROMs
Behavioral Health Navigation Program
Rely Health partnered with a Residential Behavioral Health facility to improve care coordination and utilization and capture billable incidences in compliance with newly available care coordination codes.
Key Performance Indicators for Program
Performance Measure
Result
Improved Care Coordination (right level of care)
Increase use of telehealth for medical issues
Improve Documentation
100% Capture and reporting for utilization
Increase Utilization of New Billing Codes
160 additional billing opportunities captured
(all achieved within 6 months of implementation)
Navigators empowered with AI Tooling
Rely Health coordinates resources across the continuum of care to eliminate administrative burden allowing your team for focus on face-to-face interactions
Identify & Access appropriate resources to meet patient needs
Arrange for transportation, in-home resources, DME, pharmacy, etc.
Manage Interventions
Program Introduction, Provider Scheduling, Appointment Reminders
Dictate & Generate Structured EHR Encounter
Ensure order activation, Specific Billing Codes, Health Plan documentation
Build a custom crafted Specialty Navigation for your specific population’s needs
Jovive Wound Care Program
Jovive's Specialty Wound Care Clinic partnered with Rely Health to improve patient experience, brand loyalty and care coordination, with a key focus on not increasing the administrative burden for their staff.
NPS Survey
+
48
%
Completion Rate
Patient Satisfaction
94
%
Positive NPS score
Administrative Burden
-
76
Hours/week reduction
“Using Rely Health for digital intake is saving our front end registration staff 15-20 minutes of administrative time per patient. Additionally, we have improved patient experience, as patients no longer need to arrive 15-20 minutes prior to their appointment to complete paperwork.” - Jovive administration
Oncology
MSK
CHF
SDOH
Stroke
Longitudinal Care
CCM / RPM
MAT
SUD
Behavioral Health
Contact Rely Health to Discuss Optimizing your Patient Care Journey
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