This quarter, we’re spotlighting how our navigators continue to bridge critical care gaps with empathy, speed, and precision. From scaling AI-powered care coordination to addressing social determinants of health, our mission remains simple: helping health systems deliver more connected, patient-centered care.

Rely Health’s back office care navigation program for healthcare teams to modernize discharge, improve care plan delivery & adherence, lower healthcare costs, enhance quality metrics, boost patient trust, and foster long-term patient relationships. This approach contributes to the sustainability and growth of your practice.

As we close out the first quarter of 2025, we’re excited to share some of the meaningful progress we’ve made at Rely Health. It’s been a dynamic start to the year—driven by our commitment to building care navigation systems that work every day, for every patient. Here are just a few key highlights: Launched new ED discharge and specialty navigation programs across five new health systems Expanded value-based care partnerships in Illinois, Oregon, and California Achieved 75% AI-handled call triage at San Bernardino within three weeks of launch Introduced our new Content Engineering team to scale human + AI navigation with precision Continued to elevate the role of navigators—on-site, remote, and virtual—across diverse populations And we’re just getting started. In Q2, we’re scaling our hybrid AI-human care teams, deepening our work in MSK and behavioral health, and helping systems drive measurable ROI with fewer FTEs. Download the full newsletter for more!

This case study highlights the importance of patient-centered care and the significant impact that dedicated Rely Health navigation support can have on an individual's recovery journey and the effectiveness of reducing administrative burden and significant costs to the healthcare system.

Effective care coordination and patient navigation are crucial in modern healthcare, particularly for older adults who often manage multiple chronic conditions. However, many healthcare systems struggle with integration, resulting in delays and challenges in providing timely and appropriate care for elderly patients.

Rely Health partners with hospitals and health systems to tackle a critical gap in emergency department care: the 70-90% of patients who leave the ED without proper follow-up support or care navigation. Together with our Emergency Department partners, we develop and implement a comprehensive patient care navigation program designed to enhance follow-up care, bridge care gaps, and reduce readmissions.

Primary Care Practices are responsible for managing thousands of lives across vast geographical regions. The Rely Health Navigation Hub is designed to streamline patient experience and communications to ensure that every patient in your practice receives personalized interactions to guide their optimal care journey.

This case exemplifies the importance of thorough assessments and deep listening to the patient, asking thoughtful motivational interviewing questions. It also highlights the crucial need for interdepartmental collaboration and persistent care coordination in addressing complex patient needs. By addressing both immediate medical concerns and underlying social determinants of health, we can provide more comprehensive, effective care that sets patients on a path toward long-term recovery and stability.

Care coordination and patient navigation are pivotal in modern healthcare systems, serving to streamline patient care management across diverse settings and services to reach and address entire populations. Despite significant federal investment in data collection, there remains a critical gap: transforming this data into actionable steps that facilitate real change and improve patient outcomes. This "So What?" dilemma underscores the inefficiency of merely collecting data without leveraging it to enhance patient care.

Rely Health expands and streamlines Oncology Patient Care Navigation by implementing our Navigation Hub solution to address administrative burdens and inefficiencies with the ultimate goal of improving patient outcomes and operational efficiency. Our solution centralizes and automates key aspects of the patient care navigation process, significantly reducing manual workload and enhancing efficiency to ensure every patient has the guidance they need throughout their care journey.