Program
Rely Health expands and streamlines Oncology Patient Care Navigation by implementing our Navigation Hub solution to address administrative burdens and inefficiencies with the ultimate goal of improving patient outcomes and operational efficiency. Our solution centralizes and automates key aspects of the patient care navigation process, significantly reducing manual workload and enhancing efficiency to ensure every patient has the guidance they need throughout their care journey.
The Rely Health Solution
- Better Patient Management: We will develop automated checklists and tasks for Oncology Navigators, dynamically updating based on patient information to prompt follow-up actions. This eliminates the need for manual tracking and ensures that no critical steps are missed in the patient care plan. These features will be presented within the HIPAA/SOC2-compliant Rely Health web Patient Relationship Manager interface, integrated into Epic data through a simple login, requiring no IT time.
- AI Records Collection: Within the Patient Relationship Manager interface, Navigators can use an AI-driven system to automate contacting outside offices and collecting records, which currently consumes a significant amount of their time. This system handles initial contact and scheduling, matching patients with open schedules, obtaining necessary records, and ensuring timely coordination with referring doctors. This automation frees up significant time for navigators to provide more time for face to face patient interactions and focus on more critical aspects of patient care.
- Longitudinal Follow-up: Our infrastructure allows for the creation and adaptation of various workflows to automatically engage with patients well after their visit through a hybrid AI and live patient care navigator model. This flexibility ensures the system can grow and evolve with the hospital's needs, supporting long-term sustainability and adaptability.
- Training: The navigation team will be provided training from Rely Health, covering the Patient Relationship Manager (PRM) and workflows. This ensures all staff are proficient in using the new system and compliant with necessary standards. Training is designed to enable staff to effectively deploy the new tools to automate tasks, maximizing the benefits of the proposed solution.
- Enhanced Reporting & Demographics Tracking: Through Rely’s web-based PRM, integrated with your EHR data via a login, we automate the collection of demographic data and generate customized reports for administrative needs. This saves time and improves data accuracy, providing valuable real-time insights for better decision-making and compliance.
Rely Health’s Program Benefits
Implementing the Rely Health Navigation Hub will optimize patient interactions by freeing up navigators' time by nearly 75%, allowing more one-on-one meetings with new patients and expanding longitudinal care pathways. This personal interaction is crucial for addressing barriers to care, including social determinants of health, comprehensive follow-ups with social work and other support services to ensure patients receive the education and support they need. Rely Health’s navigation deployment provides scalability and improved patient outcomes.
+ Turn-Key Service: No overhead performance management and/or technology lift
+ Dashboards & Analytics: Monthly charts to leadership demonstrating real-time health
+ AI-Driven Scale: We reach 10-15x more scale than a hired in-house resource with comprehensive follow-up and engagement for EVERY patient.
Summary
Rely Health offers a comprehensive Patient Care Navigation program to address the administrative burdens and complexity of Oncology care navigation. The program leverages the AI powered tooling and the Patient Relationship Manager (PRM) to streamline actions and maintain thorough documentation. Additionally, a Virtual Navigation Back Office team ensures continuous patient engagement through regular check-ins, addressing transportation, medication reconciliation, and follow-up care.
This approach improves care plan delivery, lowers healthcare costs, enhances quality metrics, boosts patient trust, and fosters long-term patient relationships, ultimately contributing to the sustainability and growth of the practice.
Contact Rely Health to optimize your Oncology Care Navigation.
