Care Powered by AI, Guided by Humans
Care Powered by AI, Guided by Humans
Hybrid Human–
AI Patient Orchestration
Hybrid Human–
AI Patient Orchestration
Reducing labor costs by 30%+, delivering outcomes - not just technology. Human care where it matters. AI everywhere else.
Reducing labor costs by 30%+, delivering outcomes - not just technology. Human care where it matters. AI everywhere else.
Patient Navigator
Reminder
Have you taken your prescription today?
Your message ....
Patient Navigator
Reminder
Have you taken your prescription today?
Your message ....
Patient Navigator
Reminder
Have you taken your prescription today?
Your message ....
Care Powered by AI, Guided by Humans
Hybrid Human–
AI Patient Orchestration
Reducing labor costs by 30%+, delivering outcomes - not just technology. Human care where it matters. AI everywhere else.
Loved by healthcare organizations
Loved by healthcare organizations
Loved by healthcare organizations
Personalized by Site, Comprehensive, Always-on
Personalized by Site, Comprehensive, Always-on
Personalized by Site, Comprehensive, Always-on
Smart Patient Orchestration - Ensures Every Patient Completes Their Next Best Step in Care.
Smart Patient Orchestration - Ensures Every Patient Completes Their Next Best Step in Care.
Smart Patient Orchestration - Ensures Every Patient Completes Their Next Best Step in Care.
Rely’s human care navigators oversee AI-powered agents that guide patients through every step of their journey — ensuring no one slips through the cracks and every interaction feels personal, proactive, and supported.
Patient
Discharged Today
Outreach In Progress
Follow-Up Needed
AI-Response
Recommend 24-hr post-discharge check-in?
Patient
Discharged Today
Outreach In Progress
Follow-Up Needed
AI-Response
Recommend 24-hr post-discharge check-in?
Patient
Discharged Today
Outreach In Progress
Follow-Up Needed
AI-Response
Recommend 24-hr post-discharge check-in?
Discharge Programs
Automate post-discharge workflows — AI drives initial outreach, humans close the loop with empathy and judgment. Reduce readmissions, increase follow-up adherence, and capture downstream revenue.
Discharge Programs
Automate post-discharge workflows — AI drives initial outreach, humans close the loop with empathy and judgment. Reduce readmissions, increase follow-up adherence, and capture downstream revenue.
Discharge Programs
Automate post-discharge workflows — AI drives initial outreach, humans close the loop with empathy and judgment. Reduce readmissions, increase follow-up adherence, and capture downstream revenue.
Quality Gaps by Condition
Annual Check-Up
Blood Pressure Follow-Up
Social Need Open
Navigator Closed Gap
Quality Gaps by Condition
Annual Check-Up
Blood Pressure Follow-Up
Social Need Open
Navigator Closed Gap
Quality Gaps by Condition
Annual Check-Up
Blood Pressure Follow-Up
Social Need Open
Navigator Closed Gap
Quality Gap Programs
Identify, reach, and close quality gaps across populations. AI surfaces opportunities, while navigators ensure completion - improving CMS scores and incentive performance.
Quality Gap Programs
Identify, reach, and close quality gaps across populations. AI surfaces opportunities, while navigators ensure completion - improving CMS scores and incentive performance.
Quality Gap Programs
Identify, reach, and close quality gaps across populations. AI surfaces opportunities, while navigators ensure completion - improving CMS scores and incentive performance.
Cardiology
Oncology
Orthopedics
Patient
Referral Sent
Confirmed
AI-Recommendation
Escalate to Navigator?
Cardiology
Oncology
Orthopedics
Patient
Referral Sent
Confirmed
AI-Recommendation
Escalate to Navigator?
Cardiology
Oncology
Orthopedics
Patient
Referral Sent
Confirmed
AI-Recommendation
Escalate to Navigator?
Specialty Service Line Programs
Support complex referrals and pre-procedure coordination in cardiology, oncology, orthopedics, and more. Human-backed AI ensures every patient reaches the right specialist, on time.
Specialty Service Line Programs
Support complex referrals and pre-procedure coordination in cardiology, oncology, orthopedics, and more. Human-backed AI ensures every patient reaches the right specialist, on time.
Specialty Service Line Programs
Support complex referrals and pre-procedure coordination in cardiology, oncology, orthopedics, and more. Human-backed AI ensures every patient reaches the right specialist, on time.
Incoming Call
AI Routing
Appointment Confirmed
Intake Form Completed
Incoming Call
AI Routing
Appointment Confirmed
Intake Form Completed
Incoming Call
AI Routing
Appointment Confirmed
Intake Form Completed
Front Desk Programs
Replace manual scheduling, intake, and confirmation tasks with always-on AI coordination. Staff stay focused on in-person care while Rely handles calls, reminders, and data entry.
Front Desk Programs
Replace manual scheduling, intake, and confirmation tasks with always-on AI coordination. Staff stay focused on in-person care while Rely handles calls, reminders, and data entry.
Front Desk Programs
Replace manual scheduling, intake, and confirmation tasks with always-on AI coordination. Staff stay focused on in-person care while Rely handles calls, reminders, and data entry.
How can I help you today?
Need to reschedule my appointment.
AI
Human
Navigator Amy has joined the Chat
How can I help you today?
Need to reschedule my appointment.
AI
Human
Navigator Amy has joined the Chat
How can I help you today?
Need to reschedule my appointment.
AI
Human
Navigator Amy has joined the Chat
Call Center Operations
Transform existing call centers into hybrid AI-human systems. AI handles first-line interactions; navigators resolve escalations - delivering faster response times at lower cost.
Call Center Operations
Transform existing call centers into hybrid AI-human systems. AI handles first-line interactions; navigators resolve escalations - delivering faster response times at lower cost.
Call Center Operations
Transform existing call centers into hybrid AI-human systems. AI handles first-line interactions; navigators resolve escalations - delivering faster response times at lower cost.
Clinic
ED
Bedside
Cline
Mike
Clinic
ED
Bedside
Cline
Mike
Clinic
ED
Bedside
Cline
Mike
On-Site Coverage
Embed human navigators supported by Rely’s AI platform directly at facilities - EDs, clinics, or bedside. Real people backed by real-time automation for the moments that matter most.
On-Site Coverage
Embed human navigators supported by Rely’s AI platform directly at facilities - EDs, clinics, or bedside. Real people backed by real-time automation for the moments that matter most.
On-Site Coverage
Embed human navigators supported by Rely’s AI platform directly at facilities - EDs, clinics, or bedside. Real people backed by real-time automation for the moments that matter most.
Rely’s human care navigators and AI-powered agents work together to keep patients supported at every moment. Schedule a demo today and see how easy it is to deliver care that feels personal and proactive.
Rely’s human care navigators and AI-powered agents work together to keep patients supported at every moment. Schedule a demo today and see how easy it is to deliver care that feels personal and proactive.
Rely’s human care navigators and AI-powered agents work together to keep patients supported at every moment. Schedule a demo today and see how easy it is to deliver care that feels personal and proactive.
We Own Outcomes, Not Just Technology
We Own Outcomes, Not Just Technology
We Own Outcomes, Not Just Technology
Working 24/7 to Get Patients to their Next Step in Care
Working 24/7 to Get Patients to their Next Step in Care
Working 24/7 to Get Patients to their Next Step in Care
VoiceAI agents handle routine outreach, inbound inquiries, follow-ups, and scheduling—while human navigators step in when needed to keep every patient on track and every program running smoothly.
Task Completed
Follow-up Pending
AI-Response
I’ve taken care of appointment confirmations and check-ins.
Reduce Staffing Pressure
Offset attrition and burnout by automating high-volume tasks. Rely’s AI agents absorb up to 80% of navigation workload while keeping human oversight in the loop.
Eliminate Care Gaps
AI Agents identify care gaps, connect with patients, coordinate care, and escalate to human navigators are needed - no care plans abandoned, no patients lost.
Sandra M.
Patient
Appointment Reminder
Gap Identified:
Transportation Support NeededEscalated to human navigator
Optimize Referral Patterns
AI books, confirms, and reschedules referrals automatically within your EHR. Navigators only intervene when the workflow needs an empathetic human touch.
Scheduling in process
Hello Mr. Jefferies, City Cardiologies Ai Care support team - we have a request to schedule your follow up appointment.
Scheduling completed
Dr. Nadia Johnson
Su
Mn
Tu
Wd
Th
Fr
Sa
8
9
10
11
12
13
14
9:30
Doris G.
10:00
10:00
Confirmed
10:30
10:30
Lydia J.
11:00
Boost Operational Efficiency
Streamline outreach and follow-ups through hybrid AI-human automation - improving throughput and freeing staff for top of license work.
Outreach — AI Automation
Follow-Up with Lisa
Hello Lisa! I wanted to follow up with you about your results. Do you have a second to talk?
Your message ....
Increase Patient Retention + Acquisition
24/7 coverage ensures every patient need is addressed - whether it’s scheduling, discharge, or benefits activation - without staffing up.
Appointment Scheduling
Discharge Planning
Benefits & Insurance Activation
Patient Intake & Pre-Visit Prep
Patient Support & Q&A
Support Through Out the Entire Care Journey
Ensure Security + Compliance
HIPAA-grade infrastructure with human oversight, secure integrations, and fully auditable reporting - so automation never compromises trust.
Reports
Summary
Audit Log
Orthopedics
Audit History
AI-Response
Securing integrations...
Reduce Staffing Pressure
Offset attrition and burnout by automating high-volume tasks. Rely’s AI agents absorb up to 80% of navigation workload while keeping human oversight in the loop.
Task Completed
Follow-up Pending
AI-Response
I’ve taken care of appointment confirmations and check-ins.
Eliminate Care Gaps
AI Agents identify care gaps, connect with patients, coordinate care, and escalate to human navigators are needed - no care plans abandoned, no patients lost.
Sandra M.
Patient
Appointment Reminder
Gap Identified:
Transportation Support NeededEscalated to human navigator
Optimize Referral Patterns
AI books, confirms, and reschedules referrals automatically within your EHR. Navigators only intervene when the workflow needs an empathetic human touch.
Scheduling in process
Hello Mr. Jefferies, City Cardiologies Ai Care support team - we have a request to schedule your follow up appointment.
Scheduling completed
Dr. Nadia Johnson
Su
Mn
Tu
Wd
Th
Fr
Sa
8
9
10
11
12
13
14
9:30
Doris G.
10:00
10:00
Confirmed
10:30
10:30
Lydia J.
11:00
Boost Operational Efficiency
Streamline outreach and follow-ups through hybrid AI-human automation - improving throughput and freeing staff for top of license work.
Outreach — AI Automation
Follow-Up with Lisa
Hello Lisa! I wanted to follow up with you about your results. Do you have a second to talk?
Your message ....
Increase Patient Retention + Acquisition
24/7 coverage ensures every patient need is addressed - whether it’s scheduling, discharge, or benefits activation - without staffing up.
Appointment Scheduling
Discharge Planning
Benefits & Insurance Activation
Patient Intake & Pre-Visit Prep
Patient Support & Q&A
Support Through Out the Entire Care Journey
Ensure Security + Compliance
HIPAA-grade infrastructure with human oversight, secure integrations, and fully auditable reporting - so automation never compromises trust.
Reports
Summary
Audit Log
Orthopedics
Audit History
AI-Response
Securing integrations...
Smarter navigation, better patient outcomes
Smarter navigation, better patient outcomes
Smarter navigation, better patient outcomes
Deploy Navigation Programs That Fill the Gaps in Care Delivery
Deploy Navigation Programs That Fill the Gaps in Care Delivery
Deploy Navigation Programs That Fill the Gaps in Care Delivery
Every patient has a unique care gap, and our system identifies and resolves it using AI or empathy-driven human support.
Every patient has a unique care gap, and our system identifies and resolves it using AI or empathy-driven human support.
Every patient has a unique care gap, and our system identifies and resolves it using AI or empathy-driven human support.
Discharge
Care Gap Closure
Patient Discharged
Triggered from EHR or a Patient List (CSB)
Navigator Escalation
AI Agent QA
Analytics
Documentation
Patient Scheduling
PCP, Outpatient Specialty, Community or Program
Rx Reconciliation
Medication Review, Duplicate Checks, Interaction Alerts
SDOH / Support Services
Transportation, Home Health, DME, Insurance, Education
AI Outreach (Initiation)
A post-discharge call and SMS are initiated within 12 hours of discharge
Reviewing post procedure instructions
AI Outreach
(Care Plan Adherence)
Regular check-ins guide patients to their next steps, reinforce instructions, and identify new needs.
Discharge
Care Gap Closure
Patient Discharged
Triggered from EHR or a Patient List (CSB)
Navigator Escalation
AI Agent QA
Analytics
Documentation
Patient Scheduling
PCP, Outpatient Specialty, Community or Program
Rx Reconciliation
Medication Review, Duplicate Checks, Interaction Alerts
SDOH / Support Services
Transportation, Home Health, DME, Insurance, Education
AI Outreach (Initiation)
A post-discharge call and SMS are initiated within 12 hours of discharge
Reviewing post procedure instructions
AI Outreach
(Care Plan Adherence)
Regular check-ins guide patients to their next steps, reinforce instructions, and identify new needs.
Discharge
Care Gap Closure
Patient Discharged
Triggered from EHR or a Patient List (CSB)
Navigator Escalation
AI Agent QA
Analytics
Documentation
Patient Scheduling
PCP, Outpatient Specialty, Community or Program
Rx Reconciliation
Medication Review, Duplicate Checks, Interaction Alerts
SDOH / Support Services
Transportation, Home Health, DME, Insurance, Education
AI Outreach (Initiation)
A post-discharge call and SMS are initiated within 12 hours of discharge
Reviewing post procedure instructions
AI Outreach
(Care Plan Adherence)
Regular check-ins guide patients to their next steps, reinforce instructions, and identify new needs.
Enhancing Care Delivery with Comprehensive Care Orchestration Programs
Enhancing Care Delivery with Comprehensive Care Orchestration Programs
Enhancing Care Delivery with Comprehensive Care Orchestration Programs
Show all posts →
Show all posts →
Show all posts →
Rely Health Q2 2025 Newsletter
Rely Health Q2 2025 Newsletter
Blog
Blog
Rely Health Q2 2025 Newsletter
Rely Health Q2 2025 Newsletter
This quarter, we’re spotlighting how our navigators continue to bridge critical care gaps with empathy, speed, and precision.
This quarter, we’re spotlighting how our navigators continue to bridge critical care gaps with empathy, speed, and precision.
Program
Back Office Navigation Hub
Rely Health offers a cost-effective, scalable back office virtual suite of navigators designed to manage patient populations post-hospital discharge.
Program
Back Office Navigation Hub
Rely Health offers a cost-effective, scalable back office virtual suite of navigators designed to manage patient populations post-hospital discharge.
Program
Back Office Navigation Hub
Rely Health offers a cost-effective, scalable back office virtual suite of navigators designed to manage patient populations post-hospital discharge.
Blog
Rely Health Q1 2025 Newsletter
As we close out the first quarter of 2025, we’re excited to share some of the meaning ful progress we’ve made at Rely Health.
Blog
Rely Health Q1 2025 Newsletter
As we close out the first quarter of 2025, we’re excited to share some of the meaning ful progress we’ve made at Rely Health.
Blog
Rely Health Q1 2025 Newsletter
As we close out the first quarter of 2025, we’re excited to share some of the meaning ful progress we’ve made at Rely Health.
Case Study
Persistent Follow-Up and Patient Support in Addiction Treatment
This case study highlights the importance of patient-centered care and the significant impact that dedicated Rely Health navigation support can have on a...
Case Study
Persistent Follow-Up and Patient Support in Addiction Treatment
This case study highlights the importance of patient-centered care and the significant impact that dedicated Rely Health navigation support can have on a...
Case Study
Persistent Follow-Up and Patient Support in Addiction Treatment
This case study highlights the importance of patient-centered care and the significant impact that dedicated Rely Health navigation support can have on a...
Expand Care Capacity Without Adding Headcount
Expand Care Capacity
Without Adding Headcount
Here is a list of patients that are in need of Care Team Support.
Here is a list of patients that are in need of Care Team Support.
Expand Care
Capacity Without
Adding Headcount
Here is a list of patients that are in need of Care Team Support.
Join Our Newsletter
Join Our Newsletter
Join Our Newsletter
AI-powered patient care, redefined. Explore insights and updates from Rely Health.
AI-powered patient care, redefined. Explore insights and updates from Rely Health.
AI-powered patient care, redefined. Explore insights and updates from Rely Health.